Crawford & Co.

  • CA- Senior AB Adjuster

    Job Locations CA-ON-Mississauga
    Requisition Post Information* : Posted Date 6 days ago(3/18/2019 6:30 PM)
    Requisition ID
    # of Openings
    Position Location : Location
    Position Location : Address
    90 Matheson Blvd W
    Position Location : Postal Code
    L5R 3R3
    Position Type
    Regular Full-Time
    Requisition Post Information* : Post End Date
  • Why Crawford?

    Why Crawford

    People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

    We are guided by our collective value system: RESTORE.

    At Crawford, we:

    • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
    • Are Empowered to advance the company mission and take ownership of our individual career progression.
    • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
    • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.  
    • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
    • Give Recognition, participating in an environment where people are rewarded for jobs well done.
    • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including Registered Pension Plan; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Position Summary

    We are seeking Senior AB Adjusters to join our team in Mississauga, Ontario.

    The candidate will be responsible for:

    Investigate and evaluate claims (fractures/chronic pain/complex disability, CAT and post 104 claims, complex SIU claims), collect data and determine loss exposure, all within approved authority levels.  Forward necessary explanations and documents as per Statutory Accident Benefits Schedule (SABS).

    •Inform claimants of their entitlement and obligations under the SABS while ensuring compliance with established Crawford and Company (Canada) Inc.)  and Client standards.

    •Ensure effective financial management. Establish case reserves and issue claim payments on a timely basis.

    •Manage and interact with stakeholders in the claims process to ensure client's rehabilitation needs are met (health practitioner, treatment provider, employer, lawyer, etc...).

    •Direct and manage interactions with Field Independent Adjusters and other outside services i.e Investigators/ISB/IME’s.

    •Where applicable, effectively manage and negotiate claims through dispute resolution process.


    • Post secondary education (University Degree or College Diploma) in Business, Health Sciences, or related field is preferred.
    • 7+ years of Accident Benefit Adjusting experience required.
    • CIP Designation or enrolled in program preferred.
    • Experience handling pre-September 2010 claims.
    • ADR and Litigation including LAT experience is an asset.
    • Proficient knowledge of SABS
    • Knowledge of medical and legal information and terminology.
    • Proficient in the use of computers with intermediate keyboarding skills (about 30 to 45 words per minute).
    • An advanced level of English (Verbal and written) is required.

    Additional Information

    Crawford is an Employment Equity employer.  In support of Employment Equity principles, Crawford undertakes to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability and to achieving and maintaining a workforce that is representative of women, Aboriginal peoples, persons with disabilities and members of visible minorities. 

    Crawford undertakes to identify and remove any discriminatory policies and practices found in the recruitment, selection and hiring, promotion, training, retention and termination of employees in all levels and categories of employment.



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